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West London NHS Trust > Services > Help in a mental health crisis or emergency

Help in a mental health crisis or emergency

24 hour Helpline: 0300 1234 244

Our patient and carer Helpline, also known as the Single Point of Access, is available 24 hours a day, 365 days a year.
You can call this number to get help or advice in a crisis from our trained mental health advisors and clinicians, 24 hours a day, 7 days a week, 365 days a year.
Crisis response teams will also provide out of hours care and respond rapidly to your needs and provide the right care for you in an emergency.
GPs and other professionals can also call this number to make referrals and seek advice.
Calls will be charged at the same rate as geographic numbers (landlines starting with 01 or 02).

Non-emergencies during the day
(Monday to Friday, 9am-5pm)

If you already use services at our trust, make contact as soon as you can.
During the day, you can call your named care co-ordinator or the member of staff you normally see.
You can also call our helpline (sometimes called a single point of access, or SPA) 24 hours a day on 0300 1234 244.
If you do not receive any of our services, you should first speak to your GP (family doctor).
If you don’t have a GP, you can find one near you on NHS Choices.

Help in an emergency

If you are worried about your immediate safety or have thoughts about hurting yourself or other people:


Help for carers

If you are worried about a family member or someone you care for whose health has suddenly gone downhill, you can also call our 24 hour helpline for advice.
You can also read our leaflet,  Carers – coping in a crisis, which provides useful emergency contact numbers if you are worried for your safety or the safety of your loved one.

Other helplines

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may also find one of these helpline numbers useful.


116 123
Available 24 hours a day
Confidential and non-judgemental emotional support whenever you need someone to talk to.


0300 304 7000
4.30pm – 10.30pm daily
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.


Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advice team are available to provide specialist advice on a wide range of mental health issues. They can be contacted from 10am – 2pm Monday to Friday.

FRANK helpline

0800 77 6600
Available 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator.