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Trust appoints quality experts to help improve patient care

25 Jan 2016

West London Mental Health Trust will be working with one of the world’s leading innovators in health and health care improvement, the Institute for Healthcare Improvement (IHI), to empower staff so that they develop their ideas and skills to improve patient care.

Institute for healthcare improvement

IHI will be assessing the trust’s readiness to introduce a results-driven system of quality improvement. This work will complement the programme of transformation the trust has already started in order to provide care that is more responsive to people’s individual circumstances and needs. IHI will advise the trust on how to deliver a much more integrated, stream-lined service, with staff taking a consistent approach to making improvements to patient care.

IHI was chosen unanimously by a panel of senior staff, following a robust appointments process in which 15 companies bid for the work.

Dr Jose Romero-Urcelay, the interim medical director, said: “IHI was the clear choice of the panel; we are all looking forward to working with them in the weeks ahead.”

Beverley Murphy, director of nursing who leads jointly with Dr Romero on quality improvement added: “It is exciting to be starting this programme of quality improvement. We’ve seen the convincing results IHI have helped other NHS mental health trusts deliver – improving the quality of patient care and staff engagement – and we are confident they can help us achieve similar results.”

Pedro Delgado, Head of IHI for Europe and Latin America said, “The IHI team were impressed with the trust’s commitment to improve patient safety, experience and outcomes as well as staff engagement and we firmly believe that the quality improvement assessment exercise will be an important step in progressing their ambitious goals.”

More information on IHI and the quality improvement methodology they use can be found at IHI.