20 Mar 2017

In a ground breaking move, a high secure hospital is working with the health and social care watchdog Healthwatch to gain valuable feedback and listen to patients’ views.

Healthwatch Bracknell Forest, which works to give patients a voice both locally and nationally, has been working in partnership with staff and patients from Broadmoor Hospital, part of West London Mental Health NHS Trust, to hear the views of patients in the high secure hospital – one of only three in England.

Healthwatch Bracknell Forest will seek feedback on issues including the in-house GP service, physical healthcare and dentistry as well as patient access to secondary care, such as Frimley Health hospital services. Patients will also discuss their upcoming move into the new Broadmoor hospital and once opened, the environment.

Carolyn Regan, Chief Executive of West London Mental Health NHS Trust, said: “Patient feedback is crucial to ensuring we are providing a responsive and high quality service to our patients. We regularly collect feedback from patients in Broadmoor Hospital, and having an external independent organisation such as Healthwatch listen to patient feedback is even more valuable.

“We are delighted that we have been able to support Healthwatch Bracknell Forest with this ground-breaking initiative.”

Mark Sanders, Project Lead at Healthwatch Bracknell Forest, said: “Patients within a high secure forensic hospital should have as much say about the services they receive as any other patient. We are happy to be able to support that voice for patients and feedback to West London Mental Health NHS Trust to improve the services and environment offered.”


Notes for editors:

About Healthwatch Bracknell Forest:

Healthwatch Bracknell Forest has been delivering services for almost four years locally and gives people a powerful voice. At a local level, we work to help people get the best out of their health and social care services – whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Bracknell Forest is all about local voices being able to influence the delivery and design of local services; not just people who use them now, but anyone who might need to in the future.

WLMHT contact details:

Martha Salhotra (Communications Officer)

020 8354 8747

martha.salhotra@wlmht.nhs.uk

Follow us on Twitter @WLMHT

Healthwatch Bracknell Forest contact details:

Mark Sanders (Project Lead)

01344 266911

mark@healthwatchbracknellforest.co.uk

Follow us on Twitter @healthwatchBF