12 Jun 2017

In order to improve engagement between services users, carers and mental health professionals, West London Mental Health NHS Trust has committed to working closely in partnership with carers where possible and will implement the Carers Trust’s Triangle of Care.

The Triangle of Care sets out how carers, service users and professionals should work together to promote safety and recovery, and to sustain wellbeing in mental health, by including and supporting carers. A more inclusive attitude for carers and families will be promoted across the trust, ensuring they are listened to and consulted with more closely. This will build on the work the trust has already made with its service user, patient and carer forum and the way it has involved them in redesigning and reviewing services.

This scheme will work with the trust to implement six key standards:

  • Carers and the essential role they play are identified at first contact or as soon as possible thereafter.
  • Staff are ‘carer aware’ and trained in carer engagement strategies.
  • Policy and practice protocols regarding confidentiality and sharing information are in place.
  • Defined post(s) responsible for carers are in place.
  • A carer introduction to the service and staff is available, with a relevant range of information across the care pathway.
  • A range of carer support services is available.

Malcolm Moore, a carer involved with the Triangle of Care, said: “The trust’s commitment to embedding the Triangle of Care throughout their services is a well-received step towards recognising carers as key partners in their loved one’s recovery. Carers like me have a wealth of hard-won knowledge and experience that we can and want to share. I’m pleased to be given the opportunity to be involved with this project.”

Jimmy Noak, Interim Director of Nursing and Patient Experience at West London Mental Health NHS Trust said: “We are very pleased that by joining the Triangle of Care scheme, we can encourage a ‘carer aware’ culture on our wards and in our teams. We feel very strongly about ensuring the voices of carers are heard and making sure they feel less isolated within the trust, and anticipate that this partnership will create a more meaningful and equal alliance between carers and our staff.”

The trust expects to fully implement the Triangle of Care by March 2018.