09 Feb 2017

Responding to the Care Quality Commission’s re-inspection report, Carolyn Regan, Chief Executive at West London Mental Health NHS Trust said:

“This re-inspection report clearly highlights the huge range of improvements that our staff have worked tirelessly to put in place. From our new Thames Lodge medium secure unit to improvements in staff morale, reduction and review of restrictive practices and work to improve the assessment, monitoring and treatment of our patients’ physical health.

“The report also recognises a much improved incident reporting culture, positive medicines management and work to achieve more manageable caseloads for our staff. Our cognitive impairment and dementia community service and Magnolia Ward, part of the Ealing Home Ward service have both been rated as good.

“We know, and the CQC have recognised, that our staff have made a big difference to our patients, service users and carers in the 18 months since our last inspection.

“But they also highlight that we are only part way through our quality improvement journey. We know there is more to do and much of what the CQC have highlighted we are already working hard to address.

“Like many other trusts, recruiting and retaining registered nurses continues to be a challenge for us and we have put in place a wide range of measures to increase the number of registered nurses in post and reduce our reliance on agency staff. These include a relocation allowance and the Capital Nurse foundation development programme.

“We have made it our priority to invest in the development of our staff. We have a preceptorship programme already in place for newly qualified nurses and are have a successful development pathway for healthcare assistants working to become more senior assistant practitioners. We are already seeing some improvements but we know we need to do more and over the coming weeks we will be developing additional measures.

“Our staff continue to work hard and often in challenging conditions. As the CQC  recognise, work to build capacity in the community is on-going and that will be central to alleviating some of the pressures our acute inpatient wards are seeing.

“We need to be clear though, we know that for some of our challenges there isn’t going to be an easy win or a quick fix. For example it is going to take time to improve our estate and that work is already underway and we aren’t going to be able to resolve our staffing challenge overnight.

“This CQC report reflects that our staff have achieved a huge amount and that we still have significant improvements to put in place. Work is well underway to develop our CQC improvement plan that will see us put in place many more improvements over the next period.

“I want to extend my thanks to our staff for all they have done and continue to do to ensure the best possible care for people who use our services.”

Related links

CQC inspection report – 9 February 2017