27 Apr 2017

Carolyn Regan, Chief Executive of West London Mental Health NHS Trust said:

“Our thoughts are with Alice’s family at this difficult time. It is clear that on this occasion we did not meet the high expectations we set ourselves and for that we are very sorry.

“Following this sad case in 2012, a multi-agency investigation was commissioned and co-ordinated by Chelsea & Westminster NHS Foundation Trust at the request of NHS England.  We are now a very different and much improved organisation compared to 2012.

“Increasingly our patients have complex mental and physical healthcare needs and it is essential that our care and treatment responds to both. We have already put in place a substantial range of improvements to the physical healthcare we provide for patients, including appointing a specialist physical healthcare nurse consultant, dedicated training for clinical staff to improve the physical healthcare skills in our teams and a strengthened recording system that allows us to spot warning signs earlier.

“However, we know that there is still more for us to do and more we can learn from the detailed outcome of this case. Over the coming days I will be writing to Alice’s family and we will be examining the full detail of the Coroner’s findings to establish if there are further improvements we can put in place.”