At the Gender Identity Clinic, our aim is to provide you the highest standards of clinical care and a positive experience during your visit.
Your feedback helps us to improve our service and make changes that benefit everyone.
How to make a complaint
If you do need to make a complaint, the first thing to do is to discuss the matter with the clinician that you are seeing. Often complaints are the result of a misunderstanding and can be resolved easily with clear communication. You may find it easier to write down what you want to say in a letter, or have some written notes ready for when you see the clinician.
Our patient advice and liaison service (PALS) can also help you to resolve any problem. They offer free advice and support and can speak to the clinic on your behalf if you want them to.
The PALS helpline is available Monday to Friday between 9am and 4pm. If we’re not able to answer your call, please leave a message so that we can ring you back: 0800 064 3330
If you are not happy with the response or you don’t feel able to speak to a member of clinic staff, you can make a formal complaint to the trust.