The GIC is a very busy clinic, with appointments booked several months in advance.

Appointments are scheduled with a 15-minute booking in time.  This gives you the opportunity to check in and allows us to update your details as required. It is very important that you attend your appointments at the scheduled time.

If you are unable to attend an appointment we would request that you let us know at the earliest opportunity so that we can offer the appointment to someone else and offer you another appointment that you are able to attend (due to high demands on the service, rescheduled appointments may not be offered for several months).

We understand that there are many reasons why people are unable to attend appointments, however due to unprecedented numbers of people not attending scheduled appointments, which has contributed to our long waiting list, we have changed our attendance policy:

  • If you fail to keep your first appointment without letting us know, a re-referral to the clinic by your GP will be required prior to arranging another appointment.
  • We now require 2 working days’ notice, in writing, if you wish to cancel your scheduled appointment, or you will be discharged back to the care of your GP.
  • If you are then referred back to us by your GP, and do not attend a second scheduled appointment (without giving at least 2 working days’ notice, in writing), you will be discharged with no return and will have to seek gender care at another UK GIC.
  • If you reschedule 3 appointments you will be discharged with no return and will have to seek gender care at another UK GIC.

What to bring with you to the GIC

  • A supportive friend or family member if you feel this would be helpful.
  • A list of questions or things you would like to say.
  • Your home address.
  • Your telephone number.
  • Your GP’s address and telephone number.
  • Your psychologist or psychiatrist’s address and telephone number, if you are continuing to see them.
  • A list of any medications that you are currently taking, prescribed or not.
  • A copy of any official documentation to indicate that you have changed your name.

If you are considering bringing a friend or family member with you to the clinic, please be aware that questions of a sensitive and intimate nature are often asked, especially during assessments. You should be mindful of this and consider beforehand whether or not you want them to sit through the appointment.

Changed your GP, address or other details?

Download the change of demographics form and send it back to us as soon as possible.