How can I get an appointment at the GIC?
You have to be referred, usually by your GP. They do this by completing a detailed form and sending it to us.
How old do I have to be to be seen at the GIC?
We are an adult service, so we only treat people 18 years and over.
What treatment is funded in the NHS?
Different areas of the NHS agree to fund different elements of treatment. In NHS England, this is outlined in a service protocol.
In Wales, there may be differences in terms of what is and isn’t funded.
Has the GIC received my referral?
Contact us by post or telephone on 020 8483 2801. We will need your name, date of birth and NHS/RiO number (if you have one).
Where am I on the waiting list?
You’ll find information on average length of waiting time for a first appointment in our referral updates.
You can also contact us on 020 8483 2801. We will need your name, date of birth and NHS/RiO number (if you have one).
My name has changed. How do I update my details?
If you have changed your name officially, please post, fax or email us a copy of the official certificate (don’t send us the original).
If you have changed your name officially, then you need to update your name everywhere you have a live NHS referral – your details don’t automatically update across the whole NHS. If you don’t do this, it can create problems with your medical treatment as a whole.
My address/GP has changed. How do I update my details?
If you have changed your address or GP, please send us the new details in writing. We cannot treat you without communicating regularly with your GP, so it is important that you let us know as soon as your details change. This also helps us keep your data as confidential as possible.
I wrote in to the GIC. Did you receive my letter?
Contact us by post or on 020 8483 2801 to check. We will need your name, date of birth and NHS/RiO number (if you have one).
I have a question about hormones.
Questions about hormone treatment should come from your GP and be addressed to one of your named clinicians at the GIC. We may not respond to a question about hormones coming directly from you.
I have a question about other (non-hormone) parts of my treatment.
Write to one of your named clinicians at the GIC, and they will do their best to address your question in a timely manner.
How can I get additional support with my gender issues?
Your GP may be able to refer you to local support services. There is a useful database of support groups on the Transwiki website.
How can I get support for my family?
Unfortunately, the GIC cannot offer specific support for family members. At the discretion of your clinician, however, families, partners and friends are welcome to sit in on your appointment.
Some UK support groups do provide information and advice for families.
How do I obtain a Gender Recognition Certificate?
Often, your GIC assessments are sufficient for this, meaning a separate report isn’t needed.