To all patients of the Charing Cross Gender Identity Clinic

We are aware of the difficulties that some patients are experiencing in communicating with the clinic and we offer our sincere apologies for any delays you may have experienced. Here is what we are doing to address your concerns:

First, the clinic is recruiting additional administrative staff to ensure that follow up letters to appointments are sent out more quickly. There have been delays in sending out these letters because we have had fewer administrative staff to handle outgoing correspondence recently. We ask for your continued support while we appoint additional administrative staff.

We have also recently introduced a new telephone system to better manage calls to the clinic.

The new system allows patients to choose from five options – three provide specific information to callers, while the remaining two forward the call to members of the clinic team. The trust website provided an explanation about the changes, but we acknowledge that some individuals have found the new system frustrating. We will do all we can to improve the transition to new call handling system and apologise for any inconvenience it has caused. Thank you for bearing with us as we try to improve our responsiveness to your needs.

If you have further concerns, please contact service manager Lee Wroth on 020 8483 2801.


179-183 Fulham Palace Road London W6 8QZ


020 8483 2801

About the GIC

The West London Gender Identity Clinic at Charing Cross Hospital (CX GIC) is the largest and oldest clinic of its type, dating back to 1966. We accept GP referrals from all over the UK for people with issues related to gender, most commonly gender variance associated with gender dysphoria.

Who we see

We are happy to see any adult wishing to address gender related issues, regardless of whether they have begun a process of transition.  If in doubt, seek referral.

Who we don’t see

We don’t see people under 17, those with issues specifically related to sexual dysfunction or sexual orientation in the absence of gender dysphoria.  If in doubt, seek referral.

Waiting list

Waiting times for first appointments at the GIC are currently around 12 months from the initial referral. The waiting list varies depending on several factors, including the overall number of referrals received and the current funding situation at both government and local level. We work as fast and efficiently as we can, but we have limited resources and as we are a national service there may be waiting involved.

Waiting time updates for first referrals