Main visit centre
Monday: No visits
Tuesday: No visits
Wednesday: 2pm-4pm, 6pm-8pm
Thursday: 2pm-4pm, 6pm-8pm
Friday: 2pm-4pm, 6pm-8pm
Saturday: 10am-12pm, 2pm-4pm, 6pm-8pm
Sunday: 10am-12pm, 2pm-4pm,
We ask that you book all visits in advance by contacting the hospital reception on 01344 75 4565 Between 2.30pm – 4.30pm and 6pm – 8pm, any day. You can book up to two visits at a time, and to help us manage demand, we ask that you do so no more than one month in advance.It’s best to do this one month prior because the visits centre can only accommodate a limited number of people.
For each visit, you need to contact hospital reception at least five days before the day that you wish to visit (for example, if you’d like to visit on Friday, then contact reception on the Monday before).
Because the visits centre gets very busy sometimes, we can’t always accommodate you on the date you request, so when you call us to book, it’s best to have a couple of alternatives dates .
Visits including children are booked through the same system, but there are specific rules regarding visits involving children to ensure their safety. The social work team can give you guidance on this.
To book a visit, please contact the hospital reception, either in writing or by telephone on 01344 75 4565.
When you book, please give us details of any other people visiting with you. There’s only space for three visitors per patient at any one time in the visits centre.
We’ll send written confirmation of the visit to the person making the booking and of course we’ll also make sure the patient knows the details.
It’s important that you don’t make the journey to the hospital unless you’ve received the visit confirmation letter (or verbal confirmation by telephone) as we won’t be expecting you. So, if you’ve tried to make a booking and haven’t had confirmation, please check with reception before making any plans to travel.
If you’re coming in for a mental health review tribunal (MHRT) or care plan approach (CPA) meeting you can also book a social visit at the same time. You do still need to follow the process explained above, including giving 5 days’ notice.
Where do visits take place?
The majority of visits happen in an area known as the ‘Visits Centre’, rather than on the wards. This has fifteen tables for four people. This is why a patient can have a maximum of three people visiting them at the same time.
All visits involving children take place in the Family Visiting Suite.
Patients who live in the Paddock Centre will generally have their visits in the centre and not in the central visiting hall.