Who is a carer

Carers  in the context of Broadmoor Hospital are the main family members, relatives or significant friends who are in regular contact with a patient, offering support and care for the individual patient.

Broadmoor Hospital  works within the definition of a Carer as provided by The Carers Trust:

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

We recognise that the above may include young carers under the age of 18.

We recognise the important part that carers play in patients’ lives and very much value your contribution. We’ll work with you and support you as much as possible in your caring role. The role of Carers is given further significance within the Mental Health Act Code of Practice 2015 and is central to the provisions under the Triangle of Care, to which Broadmoor Hospital and West London Mental Health Trust are members.   Further details on the Triangle of Care can be found on this website.

Identified carers are sent a Carers’ Pack when a patient is admitted, which contains lots of practical information. Patients admitted will initially need to provide consent to contact the Carer and will need to provide details as to who is their main Carer. A new information pack that was co-produced with Carers has been produced for 2018 and all carers will be sent a copy of this once it has been published.

Carers Charter

Broadmoor Hospital has an agreed Carers Charter that was co-produced with Carers.  This outlines the commitment the hospital will strive to achieve and adhere to in its work, engagement and involvement with Carers.  A copy of the Charter can be made available by contacting Social Work Administration on 01344 754475.

Social Workers

Social workers are the main link between the hospital and carers. We’ll let you know the name of the patient’s social worker.  When your relative or friend is admitted to the hospital or transfers wards we will contact you with your and the patients consent to notify you of the key professionals details involved in the care and treatment of your relative / friend.

If the patient and you consent, Social Workers will keep in regular contact with you.  They will undertake home visits to meet you with your consent. They will involve you as much as is possible in significant care and treatment developments and ensure that your views and perspectives are heard.

The Care Act 2014

The Care Act definition of a Carer is:

“an adult who provides or intends to provide care for another adult needing care (clause 10 (3) Care Act 2014)

Under The Care Act 2014, Social Workers will support you in applying to your local authority for a Carers Assessment, should you wish for this to happen.

Social Workers will further support you to access local support services within your home area and can support you with identifying and assessing your own social care needs.

For both Carers and Social Needs Assessments, the Local Authority will require a referral and will then arrange to meet with you usually in your home.  Following the assessments the Local Authority may provide services to you to support your role as a Carer or to meet any identified social care needs.

Carer Champions

Every ward in Broadmoor Hospital has a Carers Champion who is a ward based member of staff.  Their role is to support the ward in ensuring that Carer perspectives, communication with Carers and Carers roles are identified acknowledged acknowledged in accordance with The Triangle of Care.  Further details on the Carer Champion role can be provided on request by contacting our Social Work administrator,  sarah.harrison@wlmht.nhs.uk or by phone: 01344 754475

Carers Strategy Meetings

Broadmoor Hospital runs a Carers Strategy meeting every two months.  This meeting involves a number of representatives from different departments in the hospital and Carers are welcome to attend.  The meeting focuses on all aspects of Carer related provision and developments within the hospital.  Dates and further information can be obtained from Social Work administration.

The Triangle of Care Initiative.

Broadmoor Hospital and West London Mental Health Trust are members of the Triangle of Care, an initiative established by The Carers Trust specifically for mental health services to evaluate and develop service provision, that demonstrates inclusive and transparent practice between the Service User, Carer and the professionals.  More details are available on the Trust website.

More information on The Triangle of Care

Care Programme Approach (CPA) meetings

Every patient at Broadmoor Hospital will be subject to CPA.  As part of this approach there will be an initial CPA meeting after 3 months of first being admitted and then review meetings set periodically and in accordance with policy and legislation whilst a patient remains detained within the hospital.

The CPA meeting will review a patients recovery and focus on the following areas:

  • Strengths
  • Goals
  • Support Needs
  • Difficulties

Detailed care plans and review minutes are produced from these meetings.

A CPA meeting will involve all the key professionals working with a patient.  Reports will be submitted from key professionals.  External professionals may also attend the CPA meetings.  Carers can also attend and contribute to these meetings with the consent from the patient.  Further details and information can be obtained from the patients Social Worker.  There is further general information about CPA on the Trusts website.

Mental Health First Tier Tribunals

Patients at Broadmoor Hospital have the right to have their detention reviewed by a mental health tribunal.  If the patient and carer consents, relatives may be permitted to attend the Tribunal.  In some cases the Tribunal may request the attendance of family members.  More details and information can be obtained from the patients Social Worker. Further details on The Mental Health Tribunal Service are available on the Trusts website.

Professionals Meetings and Family Therapy

Where there is patient and Carer consent, Broadmoor Hospital is committed to involving Carers in the treatment and recovery of patients within the hospital.  As such, the hospital can arrange specific meetings for carers to meet with key professionals to review and discuss care and treatment of your relative / friend.

Additionally, the hospital can accommodate some family therapy work following assessment of need.

Further details and requests can initially be made to the Social Work department.

Carers’ Forum

Broadmoor Hospital runs four Carers’ Forums a year.  The forums are held on a Saturday between the hours of 12 noon and 2.00pm.  The forums have set programmes, such as guest speakers, tours of the hospital and there are always a number of managers and Senior Managers available should you wish to meet with them.   Invites and programmes are sent out to Carers who have provided their consent to receive mailings from the hospital.

For dates and more information, call 01344 75 4475. Upcoming dates are:

  • Saturday 21 April 2018 (Ex Service User presentation)
  • Saturday 16 June 2018 (Department of Health Consultation on High Secure Directions)
  • Saturday 15 September 2018 (Tour of the new Hospital)
  • Saturday 15 December 2018 (programme tbc)

Shuttle bus service

To help make your visits to the hospital a little easier, we run a monthly shuttle service all day, every third Saturday between the Hospital and Crowthorne, Bracknell and Wokingham train Stations.

Upcoming dates are:

  • Saturday 12 May 2018
  • Saturday 16 June 2018
  • Saturday 21 July 2018
  • Saturday 18 August 2018
  • Saturday 15 September 2018
  • Saturday 20 October 2018
  • Saturday 17 November 2018
  • Saturday 15 December 2018

To check dates or to make a booking, call 01344 75 4475. Please leave the following details when you call:

  • Name and contact number on the day.
  • Number of seats.
  • Name of the patient you’re visiting.
  • Train station and arrival time.
  • Special requirements, such as wheelchair access.

If you’re travelling with a child that’s too small to use a booster seat, you’ll need to bring your own car seat.

The carers support group is an independent group run by Carers, for carers, family and. It is a group where you can receive peer support from other carers and discuss any issues.

Upcoming dates are:

  • Saturday 12 May 2018
  • Saturday 21 July 2018
  • Saturday 18 August 2018
  • Saturday 20 October 2018
  • Saturday 17 November 2018

Travel Assistance

 Carers are entitled to receive some reimbursement from the cost of travelling to and from Broadmoor Hospital.

At present, Carers are entitled to claim back the following on the production of valid tickets:

50% of UK public transport costs for social visits

100% of UK public transport costs for attendance at Carers Forums, hospital meetings, including CPA

Where a Mental Health Tribunal requests the attendance of carers, reimbursements for travel will need to be made direct to the Tribunal Service.

For carers with additional travel needs, the hospital may, on individual applications, be able to offer some additional funding.  Such cases will need to be assessed on an individual basis.

All claims MUST be made within 3 months of the date of the visit / meeting / event.

Additional support to meet travel costs may be able to be met following a Carers Assessment under The Care Act or via the Department for Work and Pensions for Carers who are in receipt of certain benefits.

The Social Work department can provide more information on the above.

Current developments

 We are currently ensuring that all wards have a specific welcome / information booklet and this will be sent to you for your information

Work is in progress to establish an offer of a meeting with the key professionals, (subject to relevant consent issues) for carers within one month of admission to the hospital or within one month of being transferred to another ward.

The Trust is developing a Carer Awareness staff training course and Broadmoor Hospital will be delivering this training to all staff throughout 2018-2019.

Carer Related Areas

Below are listed carer related areas, where further information can be obtained from The Social Work Department:

  • Social Visits arrangements
  • Child Visiting Arrangements
  • Carer Involvement Opportunities, (eg, delivering training, interview panels, co-production of workshops).

For more information or to confirm your attendance, you can contact your relatives’ social worker or the social work admin team on 01344 754 475.

Your suggestions

If you have any ideas about how we can improve the service we offer to carers, please contact the Head of Social Work on 01344 754 475.