Annual report 2013

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We are one of the largest and most diverse mental health services in the UK, providing care and treatment for around 20,000 people each year and serve a local population of around 700,000 residents.

We employ around 3,160 staff and serve a local community of many races, religions and languages, across three London boroughs:

  • Ealing
  • Hammersmith & Fulham
  • Hounslow.

Specialist services

As well as community and inpatient mental health services, we are a leading national provider of forensic (secure) and specialist mental healthcare.

Our specialist services include:

  • Broadmoor Hospital - one of only three high security mental health hospitals in England.
  • The Cassel – a specialist inpatient service for people with personality disorders.
  • The Gender Identity Clinic – the largest service of its kind in the world and the leading provider of care for people who have issues around their gender.
  • West London Forensic Services - providing high quality mental healthcare in low and medium secure environments.

Helping people recover

We’re committed to the highest standards of care. We seek regular feedback and act on it quickly. We also involve patients, service users and carers in trust business, in staff training sessions and on our recruitment panels. This helps us make decisions in the very best interests of the people who use services.

Our staff use the recovery approach, which puts power back into the hands of the people who use services and those who support them.

We include families and loved ones in planning care, to help recovery and to build strong, open communication. We also support them in their vital role as carers in the community with support groups and information.

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